Contact us - Availability of Product support.

Contact us - Product support.

E-mail - Preferred! Our e-mail address is: info@Doldersum.com. E-mail is checked on an (almost) daily basis - a respons should reach you well within 3 days (also see the red marquees, scrolling across this page and the email confirmation page, for details).
Postal mail - See our software product's documentation for our full postal address. When using postal mail, please be aware that overseas mail can take considerable time before arriving.
Phone - See our software product's documentation for the phone number. If you do wish to call us, please keep in mind that we're usually not available before 18.00 hours Dutch time.
Fax - See our software product's documentation for the phone number. We use fax software: please call us first to enable fax receipt.

Doldersum.com Privacy Policy.

Doldersum.com is committed to protect the privacy of those who visit our website.

We do not gather your personal information and we place no cookies on your computer system(s).
Our software products contain no advertising, "AdWare" or "SpyWare" modules, they do not connect to the Internet without your knowledge and they do not send information about you to any person or organization.
We do collect your personal address information when you order a software product or service from us. This information is used to process and fullfill your order and is not sold or transferred to third parties in any way.
Doldersum.com will occasionally notify registered users of our software products (who have made their email address available to us) of updated releases for these products. We will also send a notification when our yearly newsletter is released.
- Note: As registered users, you have the right to download updated releases of the products you bought from us, for free. As such, we have the obligation to inform you about their availability. Therefor, this notification system is based on an "opt-out" list (instead of an "opt-in"). If you would rather not receive these notifications, please let us know: we will take you off the distribution list immediately. (If you want, you can get (back) on the mailing list, by using this form - note: registered users only).
Doldersum.com is not responsible for the privacy policies or content of websites that are linked to or from it's web site.

Are you receiving strange emails, that seem to originate from us?

We're very disappointed to have noticed that someone and/or something is sending out email messages, containing scripts, pif's and other unwanted items, while making it look like these were sent from our domain name and website (by forging their email header data). Please be aware that these are NOT sent by us or our domain.

The only email we would send you (with your permission, see above), would be a pure text invitation, to either read a new newsletter or download a new release of a product that you have purchased with us. If you receive an unexpected email from "us", that is not pure text and / or includes attachments, it is very unlightly that we sent this to you. We urge you to remove such an email without opening it.

Background info: There seem to be two occurances of these forged emails.

In the first, there are relatively "normal" email messages being sent, with forged email headers. These messages can contain anything at all and can be sent by literally anyone on the Internet.
In the second, an email spoofing virus seems to be at work. On the infected computer, the virus takes a random "to" address and a random "from" address, generates a topic and content (or copies these from existing emails) and sends itself out as an attachment to this message. The recipient address can never know who sent it, since most data in the email header is forged. Click here for details on such a virus.

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